FAQ
A Global Telecom Backend Solutions ProviderWelcome to our Frequently Asked Questions
Please take a moment to go throught these and be sure your questions are not satisfactorily answered here before reaching out.
Do you provide Hosted PBX services?
No! We do not any Hosted PBX services. We focus on providing companies who already have a PBX with interconnection to the global phone network. We give numbers for them to recieve calls and give them outbound calling capability. If you need a PBX, we may be able to recommend several companies.
Is there a minimum contract period?
Our contracts are for a minimum of three months but mostly a year and they auto renew. We make it all as smooth as possible.
How long does it take to deploy services?
A lot depends on the client. We need to understand the requirements and send a quote. Once agreed, we shall proceed to KYC (Know Your Customer) verifications and if all information get provided and approved, we open account in minutes.
What currencies and payment methods do you accept?
We accept only United States Dollars. We use PayPal and Stripe for payment processing.
Do you accept Crypto?
We do not accept Crypto at this time. We only accept USD though PayPal or Stripe
Can I choose my numbers?
Yes! This is a premium service and comes at an additional cost.
Do you have a money back guarantee?
We allow clients to test services and ensure they are pleased. We feel this is a better approach than just claiming money-back guarantee.
Documentation
We provide documentation for the implementation of various projects.
Support
We offer clients dedicated Customer Support by our ticketing system.
Office Hours
Apart from our Network Opaerations team, all our other departments work from 9am till 5pm Mountain Time. Our Network Operations is 24/7